At Five Finance Guys, customer satisfaction is our top priority. We strive to provide top-tier financial services, and we stand behind the quality of our work. If you are not entirely satisfied with your purchase, we're here to help.
1. Eligibility for Returns
- To be eligible for a return or refund, you must request it within 30 days of your purchase.
- Services must be unused and in the same condition that you received them. Certain services may not be eligible for a return if they have already been rendered or partially fulfilled.
2. Non-Returnable Items
- Services that have been fully rendered.
- Any services where documentation has been provided or submitted to third parties (e.g., completed bank account applications).
3. Process for Returns
- To initiate a return, please contact our customer service team at [Insert Contact Information] with your order number and details about the product or service you wish to return.
- Once your return request is approved, we will initiate a refund to your original payment method or provide a credit towards future services.
4. Refunds
- Once we receive your return request, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited back to your original method of payment.
5. Partial Refunds
- Partial refunds may be granted for services that have been partially completed or if you are unsatisfied with a portion of the service.
6. Late or Missing Refunds
- If you haven’t received a refund within the expected time frame, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Information].
7. Exchange of Services
- We do not offer exchanges on services. If you are unsatisfied with a service, you may request a return and refund as per the above guidelines.
Thank you for choosing Five Finance Guys. We value your business and are committed to providing you with the best possible service.